← All work/ Web & App Development
BaysideHealth
- Industry
- Healthcare
- Discipline
- Web & App Development
- Region
- Chicago, US
- Year
- 2025
(The brief)
A 22-clinic group where booking an appointment took eleven clicks.
We designed for the patient having a bad day — tired, anxious, on a three-year-old phone. That constraint set every decision: one-screen triage, plain-language copy at a grade-six reading level, and an accessibility standard we held to through EHR integration rather than after it. The staff console was rebuilt in the same pass so the front desk stopped fighting the software.
Concept — Care starts at the interface — a patient portal designed for the worst day.
(Scope of work)
- Service & journey design
- Accessibility-first front end
- EHR / scheduling integration
- Patient portal & reminders
- Staff console
(Results & impact)
+136%
Online bookings
-19%
No-show rate
AA
WCAG 2.2 certified
Online bookings +136%, no-show rate down 19%, WCAG 2.2 AA certified.
(More Web & App Development)
Web & App Development ↗(Let's Talk)
Your turn.
If this looks like the kind of problem you are sitting on, send us the messy version of the brief. We will tell you honestly whether we are the right studio for it.